Privacy policy

Privacy Policy

Last updated: October 16, 2026

This policy explains how Semlos Capsule Filler ("we", "us", or "our") collects, uses, and discloses personal information when you visit capsulesfiller.com, place an order, or contact us. Our store is hosted on Shopify.

Information we collect

We collect information you provide, such as your name, email address, telephone number, billing and shipping addresses, order details, and messages sent to customer service. Payment information is processed through the checkout and payment providers used for your purchase.

Shopify and connected services may also collect device and browser information, IP addresses, cookie identifiers, pages viewed, interactions with our store, and checkout activity through cookies, pixels, and similar technologies.

How we use information

We use information to process and deliver orders, arrange returns and refunds, communicate about purchases, provide customer service, prevent fraud, protect our store, meet legal obligations, and understand and improve the shopping experience. If you subscribe to marketing, we may send marketing communications; you can unsubscribe using the link in an email or contact us.

Service providers and disclosures

We disclose information as needed to Shopify, payment processors, shipping and fulfillment providers, customer-support and messaging providers, and other providers that help operate the store. For example, delivery providers need recipient and shipping details to deliver an order. We may also disclose information to comply with law, respond to lawful requests, protect rights and security, or carry out a business transaction where permitted by law.

Shopify, analytics, and advertising technologies

Shopify Network Intelligence is enabled for this store. Shopify may use information about your interactions with our store, together with information from other merchants and Shopify, to provide enhanced services, including personalized shopping experiences, analytics, and advertising services. Shopify is responsible for its processing for these purposes and provides information about its practices and privacy choices in its Privacy Policy.

Our store also has the Google & YouTube web pixel configured. Depending on your interactions, consent choices, and the services enabled, connected technologies may process device identifiers, browsing events, and purchase events for analytics, advertising measurement, and personalization.

Certain disclosures of identifiers or online activity for advertising purposes may be considered a "sale", "sharing", or processing for "targeted advertising" under applicable U.S. state privacy laws, even when no money is exchanged. Where applicable, you can request to opt out through our Your Privacy Choices page. In regions where this feature is enabled, a supported Global Privacy Control signal is treated as an opt-out request for the browser and device used.

Cookies and your choices

Cookies and similar technologies support functions such as the shopping cart, checkout, security, preferences, measurement, and personalization. You can manage cookies through your browser and use privacy controls displayed by our store. Blocking cookies may affect some store functions. Opting out of advertising-related sharing does not prevent processing needed to complete an order or provide services you request.

International processing and retention

Shopify hosts this store in the United States. Orders are fulfilled from China, and information may be processed by us and our service providers in the United States, China, and other countries where they operate. Privacy laws may differ by location. Where required, appropriate safeguards apply to international transfers.

We retain personal information for as long as reasonably needed to fulfill the purposes described here, including providing services, maintaining transaction records, resolving disputes, preventing fraud, and meeting legal requirements.

Your rights

Depending on where you live and applicable law, you may have rights to access, correct, delete, or receive a copy of personal information, withdraw consent, or opt out of certain advertising-related processing. To make a request, email service@capsulesfiller.com. We may need to verify your identity and the authority of any agent acting for you before responding. Some requests may be subject to legal exceptions, including records needed for an order or legal obligations. We will not discriminate against you for exercising applicable privacy rights. If you wish to appeal a decision about a request, contact us at the same email address.

Security and other websites

We use reasonable safeguards to protect personal information, but no method of transmission or storage is completely secure. Links to other websites are subject to those websites' own privacy practices.

Updates and contact

We may update this policy to reflect changes to our practices or legal requirements and will update the date above. For privacy questions or requests, contact Semlos Capsule Filler at service@capsulesfiller.com.