Refund policy

Returns & Refunds

30-day returns

If a capsule filler is not the right fit for you, email service@capsulesfiller.com within 30 days of delivery to request a return. This policy applies to capsule fillers purchased from our store, including items bought at a discounted price.

You may open the packaging and reasonably try the filler according to the product instructions. Opening the package or reasonably trying the filler does not, by itself, make it ineligible for return.

For a change-of-mind return, please return the filler clean and free of powder residue, with all parts originally supplied, and without damage or excessive wear caused by misuse or modification. Original packaging is not required, but please use suitable protective packaging. Include your order number or other proof of purchase.

How to request a return

Email service@capsulesfiller.com with your order number and a brief description of what you need help with. Please contact us before sending anything back. We will confirm the return instructions and return address. Do not assume the address printed on your original parcel is the return address.

Return shipping

For a change-of-mind return, you are responsible for the cost of return shipping. If we confirm that the item is defective, arrived damaged, or was sent incorrectly, we will cover the necessary return shipping cost. Contact us first so we can arrange the return before you incur that cost.

Damaged, defective, or incorrect items

If your filler arrives damaged, is defective, or is not the item you ordered, contact us as soon as you notice the issue. Include your order number, a description, and photos if helpful. We will review the issue and arrange an appropriate replacement or refund. A valid product issue is not rejected solely because the item has been used. Your rights under applicable law remain unaffected.

Refunds

After we receive and inspect an eligible return, we will notify you of the outcome. If approved, we will issue the refund to your original payment method within 10 business days. Your payment provider may take additional time to post the credit. If more than 15 business days have passed since we approved your refund, email service@capsulesfiller.com for an update.

Choosing another size or color

If you would prefer a different capsule size or color, contact us for help with the return and your next selection. Availability depends on current stock.

This policy does not reduce any return rights that applied to orders placed before it was published.